Frequently Asked Questions
Do I need a credit card to rent a car?
No. At Car2Go Mexico you can rent a car without a credit card. We offer a simple and transparent rental process without hidden conditions.
Is insurance included in the price?
Yes. The insurance is included in the rental price. In the event of an at-fault accident (in Mexico, liability is determined by the insurance company directly at the scene), the security deposit will be retained.
Where do I pick up the car?
Cars can be picked up in Playa del Carmen. Exact details and instructions will be provided after your reservation.
What documents do I need to rent a car?
You will need:
- A valid driver's license
- A passport or ID
- The reservation confirmation
An international driver's license is recommended but not always required.
Is there a deposit required?
Depending on the vehicle, a small security deposit may be required. Details will be provided during the reservation process.
What happens if I return the car late?
If the vehicle is returned later than agreed, additional charges may apply. Please contact us if your plans change.
Can I cancel my reservation?
Yes. Cancellation policies are explained in our Terms & Conditions (AGB).
Is there a mileage limit?
Most rentals include free mileage, allowing you to explore the Riviera Maya without restrictions.
Can I drive outside Playa del Carmen?
Yes, you can travel throughout the Riviera Maya and Yucatán Peninsula.
Popular destinations include:
- Tulum
- Valladolid
- Chichén Itzá
- Bacalar
- Mérida
How can I contact Car2Go?
You can contact us anytime:
Phone / WhatsApp: +52 998 769 5291
Email: car2gomexico@gmail.com